1. Who we are
HomeConnect Pro provides software to independent estate agents. Each agent is the responsible party for the personal information of their own sellers and buyers; HomeConnect Pro acts as operator on their behalf, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).
2. What we collect
Name, mobile number, email, property address and details, appointment times, messages exchanged, and documents such as valuation reports. For bond referrals: buyer details and information needed by the originator.
3. Why we use it
To arrange property valuations, send confirmations and reminders, deliver reports, follow up on your enquiry and, where you are referred, assist with home-loan applications. We only send marketing with your consent or where POPIA allows.
4. Sharing
Information is shared only with the agent you engaged, messaging providers (e.g. Twilio, WhatsApp) to deliver messages, and — only if you request bond assistance — TTK Home Loans and the banks it submits to. We never sell personal information, and one agent can never see another agent's clients.
5. Your rights
You may ask to access, correct or delete your information, object to processing, or withdraw consent at any time. Reply STOP to any message to opt out immediately; your number is then placed on a do-not-contact list. You may also complain to the Information Regulator (inforegulator.org.za).
6. Security and retention
Data is encrypted in transit, isolated per agent, and kept only as long as needed for the purpose or as required by law (e.g. FICA and Property Practitioners Act record-keeping).
Questions: WhatsApp 066 554 2127